At Gold Health Medical, we want you to be fully satisfied with your purchase of medical equipment. However, we understand that sometimes returns are necessary. Whether you’ve changed your mind, received a defective item, or encountered other issues, we’ve outlined our return policy to ensure a smooth and easy process for you.

1. Eligibility for Returns

We accept returns for most medical equipment within 30 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:

• The product is in new, unused, and resalable condition.
• The item must be in its original packaging, including any accessories, manuals, or documentation that came with it.
• The product is not part of our non-returnable items list (see below).

Note: Medical equipment such as customized products, opened consumables, and personal hygiene items may not be eligible for return due to health and safety regulations.

2. How to Initiate a Return

To begin the return process, please follow these steps:

1. Contact our customer service team via email or phone within 30 days of receiving your order. Provide your order number and the reason for the return.
2. Our team will assist you with a Return Merchandise Authorization (RMA) number and provide return instructions.
3. Once you’ve received your RMA number, carefully package the item(s) and include all original accessories, documentation, and the RMA label.

Shipping costs for returns will generally be covered by the customer, unless the item is defective or incorrect.

3. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened or used medical consumables (e.g., gloves, masks, syringes, etc.).
• Customized or personalized products.
• Software or digital products once the seal has been broken.
• Final sale items, including clearance or heavily discounted products.

4. Defective or Damaged Items

If you receive a defective or damaged product, we will replace it at no additional cost. Please notify us within 7 days of receiving the damaged item, providing photos or a description of the issue.

Once we confirm the defect or damage, we will either issue a full refund or send a replacement item at no charge. In this case, we will cover the return shipping fees.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original method of payment. Please allow 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges

We do not offer direct exchanges at this time. If you need a different product, please return the item as described above and place a new order for the desired product.

7. Important Notes

• We reserve the right to deny returns if the conditions mentioned above are not met.
• Returned products should be shipped in appropriate packaging to prevent damage during transit.
• We recommend using a trackable shipping service for returns to ensure the item reaches us safely.

At Gold Health Medical, we’re committed to your satisfaction. If you have any further questions or need assistance with returns, please don’t hesitate to reach out to our customer support team.